By placing an order with Le Fleur Régine, you agree to the following terms:

• Orders & Payments: Full payment is required at the time of ordering. We reserve the right to cancel or refuse any order at our discretion.

• Bespoke Arrangements: For bespoke floral arrangements scheduled for delivery within five (5) days of the purchase date, please note that specific flower types or color palette requests may be subject to availability. While we make every effort to accommodate all preferences, the nature of floral supply may limit our ability to source particular blooms on short notice.

  In such instances, we will communicate directly with the client regarding any discrepancies. If a requested flower variety is unavailable, Le Fleur Régine reserves the right to substitute with blooms of equal value and in a similar style to preserve the integrity and luxury of the design. By placing a last-minute order, clients acknowledge and accept this risk and agree to the creative discretion of the florist.

• Delivery: We offer local delivery within designated zip codes. It is the customer’s responsibility to provide accurate delivery information. We are not responsible for delays or failed deliveries due to incorrect addresses or recipient unavailability. If provided with a specific delivery time, we will do our best to honor this. However, we cannot guarantee that delivery will be made at a specific time.

  Additionally, bespoke orders with specific flower or color palette requests placed for next-day delivery will default to an afternoon delivery window at the earliest, to allow time for same-day sourcing and preparation.

• Substitutions: Due to the seasonal and perishable nature of florals, we reserve the right to make substitutions using the freshest blooms available while maintaining the overall look, color palette, and value of the arrangement, including bespoke arrangements.

• Design Aesthetic: Le Fleur Régine is known for its signature style: elegant, refined, and thoughtfully curated. By placing an order, you acknowledge and trust the artistic discretion of our designers. All designs are made in alignment with our creative direction and floral philosophy.

• Custom Work: For custom floral designs, a consultation may be required. All custom/bespoke design services are subject to availability and designer approval. For event services, please submit an inquiry here.

By using our website and placing an order, you agree to these terms.

Bloom Box & Vase Arrangements: To assist with the longevity of your arrangement, add one cup of water mixed with flower food every other day to your arrangement. This will help to keep the arrangement hydrated. Keep your arrangement out of direct sunlight and in a cool environment. Over exposure to high temperatures and sunglight may damage your blooms.

Bouquets: For the best care, keep your bouquet arrangement in the wrapping that is arrived in. Simply add your bouquet to a tall vase to ensure every stem is submerged in water. Change the water every other day and add flower food. For optimal care, snip ¼ off your stems at a 45 degree angle every other day to keep them fresh.

Due to the perishable nature of our floral products, all sales are final. We do not offer refunds or exchanges once an order has been fulfilled and delivered.

Le Fleur Régine is known for its distinct design aesthetic: elegant, refined, and intentionally curated. By placing an order, you agree to trust the creative direction and floral selections made by our designer. We do not offer refunds or replacements based on individual style preferences or dissatisfaction with flower types chosen, as all arrangements are crafted at the designer’s discretion using the best seasonal blooms available.

However, customer satisfaction remains important to us. If there is a concern regarding the condition or quality of your arrangement upon delivery, please contact us within 24 hours with photos and a detailed description. We will review the issue on a case-by-case basis and, if appropriate, offer a replacement or store credit at our discretion.

To report a concern, please email us at info@lefleurregine.com with your order number and photos.

Local deliveries take place from Monday-Saturday unless we are out of office.

Next day deliveries must be placed before 1pm EST. Deliveries placed after 1pm will be processed during the next business day.

Saturday deliveries must be placed before 1pm EST on Fridays. Any deliveries placed after 1pm on Friday will be fulfilled on Monday.

Any changes to delivery date will incur an additional fee.

Any changes to delivery location will incur an additional fee. Delivery addresses must match the delivery address provided when placing the order.

To preserve the quality and freshness our clients love, we do not ship florals. All florals are subject to local delivery only.

We are happy to accomodate specific design requests based on availability and seasonality and encourage our clients to make suggestions based on their desired inspiration. Please inform us of your preference during checkout or email us a picture of your inspiration to info@lefleurregine.com. We strive to create arrangements based on our clients preferences, but due to quick turnarounds in the retail florist world, we cannot always guarantee that your inspiration (such as specific flower varieties, etc.) is available within the quick time period.

Effective Date: January 2, 2025

Le Fleur Régine (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, billing and delivery address, and payment information when you place an order or submit an inquiry.

• Communication Preferences: Your preferences for receiving marketing emails or SMS/text messages.

• Usage Data: Information about how you interact with our site, such as IP address, browser type, pages visited, and time spent.

2. How We Use Your Information

We use your information to:

• Process orders and provide customer service

• Communicate order updates, including processing, delivery status, and confirmations

• Send marketing and promotional materials (only if you opt in)

• Improve our website and services

• Comply with legal obligations

3. Text Message (SMS) Notifications and Consent

By providing your mobile number during checkout or any form on our website, you agree to receive text messages from Le Fleur Régine. These messages may include:

• Order confirmations and updates

• Delivery notifications

• Appointment reminders

• Promotional messages (only if you’ve opted in)

You can opt out of receiving promotional text messages at any time by replying “STOP.” Standard message and data rates may apply based on your mobile carrier. Email info@lefleurregine with help regarding text messaging.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties (e.g., payment processors, delivery services, marketing platforms like SMS/text providers) solely to fulfill your order or enhance our service to you.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access or update your personal information

• Withdraw consent for marketing communications

• Request deletion of your data (subject to legal retention requirements)

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics data. You may disable cookies through your browser settings.

8. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at: info@lefleurregine.com